Help Center

Welcome to the Rozoze Help Center. Here you can find helpful information about orders,
production, shipping, delivery, returns, refunds, cancellations, payments, and customer support.

Because most of our products are made on demand, please review the information below carefully before placing an order
or submitting a support request.

Quick Help

How long does it take to process my order?

Orders usually begin processing within 24 hours after purchase. Production time depends on the product type.

  • 2D Apparel: 1–2 business days
  • 3D Apparel: 2–6 business days
  • Footwear, Rugs, and Blankets: 6–10 business days
  • Leather Handbags: 12–15 business days

How long does shipping take?

Estimated shipping time begins after your order has finished production and has been shipped.

  • United States: 10–15 business days after shipment
  • International Orders: 15–25 business days after shipment

Can I change or cancel my order?

Change or cancellation requests may only be accepted within 12 hours of placing your order,
and only if the order has not yet entered production.

Can I return an item if I changed my mind?

No. Because our products are made on demand, we do not accept returns, refunds, or exchanges due to change of mind,
incorrect size selection, incorrect color selection, incorrect design selection, incorrect product selection,
or other customer errors.

What should I do if I receive a damaged, defective, or wrong item?

Please contact us within 3 days of delivery at [email protected].
Include your order number, a clear description of the issue, and clear photos or videos showing the problem.

What if tracking says delivered but I did not receive the package?

If the shipping carrier confirms that the package was delivered, the order will be considered fulfilled.
We are not responsible for lost, stolen, or missing packages after confirmed delivery.

Are customs duties and import taxes included?

Customs duties, import taxes, VAT, brokerage fees, and related charges are not included in the product price
or shipping cost unless clearly stated otherwise at checkout. These fees are the responsibility of the recipient.

Before You Submit a Ticket

To help us resolve your request faster, please prepare the following information before contacting us:

  • Your order number
  • The email address used when placing the order
  • A clear description of the issue
  • Photos or videos if the item is damaged, defective, incorrect, or has a print issue
  • Your current shipping address if your request is related to delivery

For damaged, defective, or incorrect items, please contact us within 3 days of delivery.
Requests without clear evidence may be declined.

Support Tickets

If you already have an account, please log in to view your support tickets, create a new ticket,
or check the status of an existing request.

If you do not have an account or cannot access the ticket system, you can contact us directly at
[email protected].