Shipping & Delivery Policy

Thank you for shopping with Rozoze. We want to provide clear and transparent information about our order processing,
production, shipping, customs, and delivery procedures before and after you place an order.

Please read this Shipping & Delivery Policy carefully before purchasing from https://weskis.com.
By placing an order, you agree to the terms outlined below.

1. Made-to-Order Production

Most products sold by Rozoze are made on demand. This means your item is produced specifically for your order
after your purchase has been confirmed.

Orders usually begin processing within 24 hours after purchase. Once an order enters production,
changes or cancellations may no longer be possible.

2. Estimated Production Times

Production time may vary depending on the product type, order volume, customization requirements, and seasonal demand.
The estimated production times are listed below:

• 2D Apparel: 1–2 business days
• 3D Apparel: 2–6 business days
• Footwear, Rugs, and Blankets: 6–10 business days
• Leather Handbags: 12–15 business days

These timeframes are estimates only and are not guaranteed. Delays may occur during peak seasons, holidays,
high-volume sales periods, supply shortages, or due to circumstances beyond our control.

3. Shipping Information

We ship orders worldwide. Depending on the product and destination, orders may be shipped from our production or fulfillment facilities,
including international fulfillment locations.

Orders may be shipped via carriers such as Yun Express, DHL, USPS, or other local and international delivery partners.
In many cases, an international carrier will transport the package first, and a local carrier will complete the final delivery.

Once your order has shipped, you will receive a tracking number and tracking link by email, if tracking is available for your shipment.

4. Estimated Delivery Times

Estimated delivery time starts after the order has finished production and has been handed over to the shipping carrier.
Production time and shipping time are separate.

• United States: 10–15 business days after shipment
• International Orders: 15–25 business days after shipment

Delivery times are estimates only and may vary depending on destination, customs clearance, shipping carrier workload,
weather conditions, holidays, incorrect address information, or other circumstances outside our control.

We are not responsible for delays caused by shipping carriers, customs authorities, local postal services,
natural events, holidays, or other third-party factors after the package has been handed over to the carrier.

5. Tracking Information

After your order is shipped, tracking information will be sent to the email address provided at checkout.
Please allow some time for tracking updates to appear after the package is first scanned by the carrier.

Tracking updates may not appear immediately, especially during international transit or customs processing.
This does not necessarily mean your package is lost.

6. Customs, Duties, and Import Taxes

Customs duties, import taxes, VAT, brokerage fees, and other related charges are not included in the product price or shipping cost
unless clearly stated otherwise at checkout.

These fees are the responsibility of the recipient and may vary depending on your country, region, and local customs regulations.
Please check your local customs policies before placing an order.

We are not responsible for delays caused by customs clearance, unpaid import duties, customs inspections, or local import regulations.

7. Packages Returned Due to Customs Issues

If a package is returned to sender due to unpaid customs duties, refusal to pay import fees, failure to complete customs clearance,
or failure to collect the package, we are not responsible for refunding the original shipping cost.

If the returned item is successfully received back by our fulfillment partner and is eligible for review,
any approved refund may be issued minus the original shipping cost, return shipping cost, handling fees,
customs-related fees, and any other non-refundable charges.

In some cases, made-to-order or personalized items may not be eligible for refund even if returned due to customs issues.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully review your shipping address before submitting your order.

We are not responsible for orders delayed, lost, returned, or delivered incorrectly due to an incorrect, incomplete,
or undeliverable shipping address provided by the customer.

If a package is returned to sender due to incorrect address information, missed delivery attempts, refusal of delivery,
or failure to collect the package, we are not responsible for refunding, replacing, or reshipping the order free of charge.

9. Lost, Stolen, or Missing Packages After Delivery

If the shipping carrier confirms that a package has been delivered, the order will be considered fulfilled.
We are not responsible for lost, stolen, or missing packages after confirmed delivery.

If your tracking shows delivered but you have not received the package, please check with neighbors, household members,
building management, front desk staff, your local post office, or the shipping carrier.

10. Shipping Delays

While we make every effort to process and ship orders as quickly as possible, shipping timelines are not guaranteed.
Delays may occur due to factors outside our control, including but not limited to:

• Peak holiday seasons
• High order volume
• Carrier delays
• Customs clearance delays
• Weather conditions
• Incorrect or incomplete shipping information
• Local postal service delays
• International transit delays
• Unexpected production or supply chain issues

We cannot guarantee delivery by a specific date unless such guarantee is explicitly provided in writing.

11. Split Shipments

If your order contains multiple items, they may be produced and shipped separately depending on product type,
production facility, and fulfillment availability.

You may receive more than one package and more than one tracking number for the same order.
Separate shipments do not mean that any item is missing.

12. Order Changes and Shipping Updates

If you need to update your shipping address or order details, please contact us as soon as possible at [email protected].

We can only make changes if the order has not yet entered production or shipment processing.
Once an order has been processed, produced, or shipped, we may not be able to change the shipping address or order details.

13. Our Commitment

We are committed to producing and shipping your order with care. However, because our products are made on demand and may be shipped
through third-party carriers and international fulfillment networks, production and delivery timelines may vary.

We appreciate your understanding and patience, especially during busy seasons or international shipping delays.

14. Contact Us

If you have any questions about shipping, delivery, tracking, customs, or your order status, please contact our Customer Support team.