Shipping & Delivery Policy

Thank you for shopping with Weskis. We want to provide clear and transparent information about our order processing,
production, shipping, customs, and delivery procedures before and after you place an order.

Please read this Shipping & Delivery Policy carefully before purchasing from https://weskis.com.
By placing an order, you agree to the terms outlined below.

1. Made-to-Order Production

Most products sold by Weskis are made on demand. This means your item is produced specifically for your order
after your purchase has been confirmed.

Orders usually begin processing within 24 hours after purchase. Because our products are made-to-order,
changes or cancellations are only possible within a limited time and only if your order has not yet entered production or shipment processing.

If you would like to modify or cancel your order, please contact us within 4 hours of placing your order
and include your order ID and the exact change you want to make.

Once an order enters production, has been processed, or has been prepared for fulfillment,
changes or cancellations may no longer be possible.

2. Estimated Production Times

Production time may vary depending on the product type, order volume, customization requirements, production availability, and seasonal demand.

• Production usually takes 3–7 business days for most products, including shoes, apparel/clothing, blankets, bedding sets, area rugs, leather handbags, seat covers, and other personalized or made-to-order items.

These timeframes are estimates only and are not guaranteed. Delays may occur during peak seasons, holidays,
high-volume sales periods, supply shortages, production delays, or due to circumstances beyond our control.

3. Shipping Information

We ship orders worldwide. Depending on the product type, delivery destination, production availability, and the fulfillment facility that can process your order most efficiently,
your order may be shipped from the most suitable location.

Weskis works with production and fulfillment facilities in the United States and internationally.

Orders may be shipped via carriers such as Yun Express, DHL, USPS, or other local and international delivery partners.
In many cases, an international carrier may transport the package first, and a local carrier may complete the final delivery.

Once your order has shipped, tracking information will be sent to the email address provided at checkout so you can follow your package until delivery.

4. Estimated Delivery Times

Estimated delivery time starts after the order has finished production and has been handed over to the shipping carrier.
Production time and shipping time are separate.

• United States: usually 7–12 business days after shipment
• International Orders: usually 10–20 business days after shipment

Delivery times are estimates only and may vary depending on destination, shipping carrier workload,
weather conditions, holidays, incorrect address information, local postal service delays, international transit,
or other circumstances outside our control.

We are not responsible for delays caused by shipping carriers, customs processing, local postal services,
natural events, holidays, weather conditions, or other third-party factors after the package has been handed over to the carrier.

5. Tracking Information

After your order is shipped, tracking information will be sent to the email address provided at checkout.
Please allow some time for tracking updates to appear after the package is first scanned by the carrier.

Tracking updates may not appear immediately, especially during international transit, customs processing, or when the package is moving between facilities.
Sometimes the carrier only updates tracking when the package reaches the next facility, arrives in the destination country, or is scanned by the local delivery partner.

This does not necessarily mean your package is lost.

You can also visit our Track My Order page to check your order status.
If you cannot find your tracking information, please contact us with your order ID and the email address used at checkout.

6. Customs, Duties, VAT, and Import Taxes

For international orders, import taxes, VAT, customs-related fees, and similar charges are handled as part of the order fulfillment process.

The amount you pay at checkout is the final cost of your order. Customers will not be charged additional import taxes, VAT, or customs fees
after placing an order or when receiving the package.

If you have any questions about an international order, please contact our support team.

7. International Shipping and Customs Processing

International shipments may require additional transit time due to customs processing, local postal service handling,
international carrier transfers, holidays, or destination-country procedures.

While customers will not be charged additional import taxes, VAT, or customs fees after checkout,
delivery delays may still occur during customs inspection or local delivery processing.

We are not responsible for delays caused by shipping carriers, customs processing, local postal services,
weather conditions, natural events, holidays, or other third-party factors after the package has been handed over to the carrier.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully review your shipping address before submitting your order.

If your shipping address is incorrect or incomplete, please contact us immediately.
We can only update the address if the order has not yet entered production or shipment processing.

We are not responsible for orders delayed, lost, returned, or delivered incorrectly due to an incorrect, incomplete,
or undeliverable shipping address provided by the customer.

If a package is returned to sender due to incorrect address information, missed delivery attempts, refusal of delivery,
or failure to collect the package, we are not responsible for refunding, replacing, or reshipping the order free of charge.

9. Delivered but Not Received

If tracking shows delivered but you have not received your package, please check your mailbox, porch, front door, front desk,
parcel locker, building management, household members, or neighbors.

You may also check your security camera if available. In some cases, a package may be delivered to the correct address
but later moved or taken after delivery.

You can also contact your local post office or shipping carrier for more delivery details.

If you still need help, please submit a support ticket with your order ID and tracking number so our team can check further.

10. Shipping Delays

While we make every effort to process and ship orders as quickly as possible, production and shipping timelines are estimates and are not guaranteed.
Delays may occur due to factors outside our control, including but not limited to:

• Peak holiday seasons
• High order volume
• Carrier delays
• Customs processing delays
• Weather conditions
• Incorrect or incomplete shipping information
• Local postal service delays
• International transit delays
• Unexpected production or supply chain issues

We cannot guarantee delivery by a specific date unless such guarantee is explicitly provided in writing.

11. Split Shipments

If your order contains multiple items, they may be produced and shipped separately depending on product type,
production facility, and fulfillment availability.

You may receive more than one package and more than one tracking number for the same order.
Separate shipments do not mean that any item is missing.

If you believe an item is missing, please contact us with your order ID so our team can check further.

12. Order Changes and Shipping Updates

If you need to update your shipping address, modify your order, or cancel your order, please contact us as soon as possible at [email protected].

If you would like to modify or cancel your order, please contact us within 4 hours of placing your order.

We can only make changes if the order has not yet entered production or shipment processing.
Once an order has been processed, produced, or shipped, we may not be able to change the shipping address or order details.

13. Shipping Protection

Shipping Protection helps protect your order during transit.

If your package is lost, damaged during delivery, or has a valid shipping issue, our support team will review your case and help with a suitable solution.

To help us assist you faster, please contact us with your order ID, tracking number, and photos or videos if available.

Shipping Protection gives you extra peace of mind when placing an order at Weskis.

14. Our Commitment

We are committed to producing and shipping your order with care. However, because our products are made on demand and may be shipped
through third-party carriers and international fulfillment networks, production and delivery timelines may vary.

No matter where your order ships from, we aim to process it carefully, provide tracking information once available,
and support you throughout the delivery process.

We appreciate your understanding and patience, especially during busy seasons, holidays, or international shipping periods.

15. Contact Us

If you have any questions about shipping, delivery, tracking, customs, or your order status, please contact our Customer Support team.